We operate several Bridgestone Select stores throughout Queensland. Last year we moved 3 of our stores onto Cybertel’s Cloud PBX system.

Cybertel’s hosted phone system has given us hands-on control of each store. We can see who is on the phone at each location. We can listen in on calls to train new staff. The call recording feature and reporting module have allowed us to monitor our stores and staff performance from hundreds of km away, all from one central online portal.

In January this year, we commenced the process to bring on the remaining stores, as we now know how powerful the system is, and that the transition is hassle-free, with the whole process managed end to end by the Cybertel team.

This new phone system and Smartphone softphone app have given us more flexibility, functionality, and efficiency than we ever knew was possible.

I have had telecommunication issues forever! Been to and fro with the big telco’s for so many years and it always ends the same….my business never gets what it needs (except a big bill) and I always end up disappointed. They never seem to grasp my needs, listen to them or have staff equipped to deliver on them. Then i was recommended to try Cybertel…..
Laura listened to my sad stories, quickly found out what my business needed and put the wheels in motion to get it up and running quickly. They have not only delivered a first class product but did it while coping with many headaches & holdups along the way (thanks Optus). All the time they kept me informed and updated every step of the way.
Now my business can get back to doing what we do best and not stressing because our telephone system isn’t working properly.
As well as our phone system, Cybertel have sorted our NBN and taken care of our domains and websites too.
A big thanks to Laura & Clive at Cybertel for all your efforts and friendly, efficient service. Looking forward to a long association.

From the first call, I knew I was placing our business in safe hands with Laura Kelly and the crew at Cybertel Telecom!

Intuitive, thoughtful, highly experienced and outside of the box thinker are ways I would describe Laura.

And the products and services Cybertel Telecom offers are very competitive, user friendly and provides more features than the larger Telecommunications company offer with no add-in fees!

If you need a reliable easy to use scalable phone system or reliable internet where your provider contacts you if there is an issue rather than you chasing your provider. Cybertel Telecom is for you! A truly local business here to truly help you!

Mind=Blown!

Thank you so much, Laura and Cybertel Telecom!

Highly recommend! We have had Cybertel change us over to the NBN, and set up a new phone system. The smoothest telecoms transition we have ever had. No downtime – everything just worked! Super quick replies to any questions and lovely friendly staff.

We’re using softphone systems with Cybertel and the onboarding process was great and very detailed. Our new phone system is amazing and we’re getting great feedback not only from our own staff but also from external clients. Thanks Cybertel 🙂

Cybertel has been an incredible addition to our business. Their systems mean that across our three locations, we never miss a call. Even better, calls can be transferred between locations or to mobile phones seamlessly.

I highly recommend Cybertel to any business.