“I need a telco provider that offers
cutting edge technology, is solutions-
focused and that actually cares
about my business.”

Relax, we’ve got this

“I need a telco provider that offers
cutting edge technology, is solutions-
focused and that actually cares
about my business.”

we’ve got this


A modern professionally deployed and managed phone system can be much more than simply making and receiving phone calls. Since 2005 Cybertel has been providing class-leading telecommunications solutions and genuine support for your business to thrive.


Customer Experience

The customer experience starts with the very first call to your business. Cybertel’s myCloudPBX boasts a suite of features to provide your customers with smart and professional communication with you and your team.


The marketing dollar is a major component of any business’s revenue spend, yet can be one of the hardest investments to quantify. Our myCloudPBX can provide you with a full suite of reports to track your marketing ROI, live in real-time. Plus the functionality to better target and convert your new leads.



The success or failure of a business can often come down to the efficiency and effectiveness of the team of staff running it. Ensuring staff productivity is vital. Our myCloudPBX can be utilised as a mentoring and training tool as well as to ensure efficiency between teams. Whether in the same office or working remotely.

Brand Building

Like your logo and your website, any marketing collateral you put out into the world should accurately reflect your brand and your message. Any point of contact with customers is an opportunity to reinforce your message and build your brand.  Your phones should be no different.



Our myCloudPBX follows industry best practices by taking a box-on-the-wall PABX solution and putting it in the cloud.

Cloud provides greater redundancy with your phone system housed in our data centres and mirrored in 3 locations around Australia.

And with our features, functionality, and reporting being constantly improved and upgraded, your phone system will never be outdated.

Cybertel’s myCloudPBX, future-proof telephony.


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Take control of your phone system and your business with a clean minimalist interface that is easy to manage and a beautifully presented real-time reporting dashboard to run or schedule reports.


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Meet Clive and Laura, a father-daughter team with over 45 years of combined telecommunications industry experience. Cybertel is a private, family-owned and run, agile telecommunications provider. We’re proud to be offering a suite of tailored business solutions that keep your business connected.

We believe it is possible to have a great relationship with your telco. A relationship where your patronage is truly valued and your business truly supported.

What our clients are saying

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Learn Music

I have had telecommunication issues forever! Been to and fro with the big telco’s for so many years and it always ends the same….my business never gets what it needs (except a big bill) and I always end up disappointed. They never seem to grasp my needs, listen to them or have staff equipped to deliver on them. Then i was recommended to try Cybertel…..
Laura listened to my sad stories, quickly found out what my business needed and put the wheels in motion to get it up and running quickly. They have not only delivered a first class product but did it while coping with many headaches & holdups along the way (thanks Optus). All the time they kept me informed and updated every step of the way.
Now my business can get back to doing what we do best and not stressing because our telephone system isn’t working properly.
As well as our phone system, Cybertel have sorted our NBN and taken care of our domains and websites too.
A big thanks to Laura & Clive at Cybertel for all your efforts and friendly, efficient service. Looking forward to a long association.

Shayne Browne

Managing Director, Learn Music

Bridgestone Select

We operate several Bridgestone Select stores throughout Queensland. Last year we moved 3 of our stores onto Cybertel’s Cloud PBX system.

Cybertel’s hosted phone system has given us hands-on control of each store. We can see who is on the phone at each location. We can listen in on calls to train new staff. The call recording feature and reporting module have allowed us to monitor our stores and staff performance from hundreds of km away, all from one central online portal.

In January this year, we commenced the process to bring on the remaining stores, as we now know how powerful the system is, and that the transition is hassle-free, with the whole process managed end to end by the Cybertel team.

This new phone system and Smartphone softphone app have given us more flexibility, functionality, and efficiency than we ever knew was possible.

Christopher Bollins

Managing Director, Bridgestone Select QTR

City Cave – Ipswich & Springfield

From the first call, I knew I was placing our business in safe hands with Laura Kelly and the crew at Cybertel Telecom!

Intuitive, thoughtful, highly experienced and outside of the box thinker are ways I would describe Laura.

And the products and services Cybertel Telecom offers are very competitive, user friendly and provides more features than the larger Telecommunications company offer with no add-in fees!

If you need a reliable easy to use scalable phone system or reliable internet where your provider contacts you if there is an issue rather than you chasing your provider. Cybertel Telecom is for you! A truly local business here to truly help you!


Thank you so much, Laura and Cybertel Telecom!

Ray and Kathy

Managing Directors, City Cave Ipswich and Springfield


Highly recommend! We have had Cybertel change us over to the NBN, and set up a new phone system. The smoothest telecoms transition we have ever had. No downtime – everything just worked! Super quick replies to any questions and lovely friendly staff.

Vivian Parker

Managing Director, Freezetec

Steffan Town Planning

We’re using softphone systems with Cybertel and the onboarding process was great and very detailed. Our new phone system is amazing and we’re getting great feedback not only from our own staff but also from external clients. Thanks Cybertel 🙂

Alex Steffan

Managing Director, Steffan Town Planning & PropertEASE

Killick Family Funerals

Cybertel has been an incredible addition to our business. Their systems mean that across our three locations, we never miss a call. Even better, calls can be transferred between locations or to mobile phones seamlessly.

I highly recommend Cybertel to any business.

Jason Killick

Managing Director, Killick Family Funerals - LR Thomas Funerals

Check out all of our 5 Star Google reviews

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We help businesses like yours employ the latest telephone technology to work for your business.

1300 763 201



Conetix House
142 Brisbane St
Ipswich, Qld, 4305


Pearson Chambers
First Floor, 23 Middle St
Cleveland, Qld, 4163