Advanced AI Communications
for Forward-Thinking Businesses

“For over 20 years, we’ve helped businesses stay connected. Now, we’re helping them do more – with intelligent phone systems powered by the latest AI technology”

Advanced AI Communications
for Forward-Thinking Businesses

Advanced AI Communications
for Forward-Thinking Businesses

Celebrating 20 Years of Innovation in Business Communication

For two decades, we’ve been at the forefront of delivering cutting-edge telecommunications solutions designed to keep your business connected, productive, and thriving. Now, we’re taking communication to the next level with advanced AI-powered features, including an AI receptionist, call and voicemail transcription, and intelligent voice prompts. Experience a modern, fully managed phone system that does more than just handle calls – it streamlines communication, enhances customer engagement, and boosts efficiency.

Join us in shaping the future of business communication – powered by 20 years of expertise and the latest AI innovations.

The Modern Phone System – Made Smarter

AI Receptionist

Greet callers professionally—every time. Our AI receptionist handles inquiries, routes calls, and ensures no opportunity is missed.

Voicemail & Call Transcription

Turn every voicemail and conversation into actionable text. Instantly searchable, always accessible.

Intelligent Prompts & Routing

Direct customers where they need to go with smart, customisable voice menus and call flow logic.

Multi-Location Ready

Whether you’ve got 2 sites or 200, Cybertel scales with your business. One system, total control.

Future-ready, backed by two decades of trust

Cybertel Telecom delivers fully managed business phone systems that do more than just handle calls.

We empower small and medium enterprises with cutting-edge AI features that simplify communication and enhance productivity across locations.

We’ve spent two decades helping Australian businesses communicate better. Now we’re combining that expertise with AI to give your business a competitive edge.

Cybertel’s myCybertelPBX, future-proof telephony.

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You’re in Control

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Take command of your communications with a clean, intuitive interface designed for efficiency. Manage your phone system with ease, powered by AI assistants that streamline call handling, transcribe conversations and voicemails, and deliver actionable insights through on-demand analytics. From scheduling reports to tracking performance, everything you need is just a few clicks away.

Advanced Business Communication, All in One Place

Trusted by Businesses Like Yours

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Learn Music

I have had telecommunication issues forever! Been to and fro with the big telco’s for so many years and it always ends the same….my business never gets what it needs (except a big bill) and I always end up disappointed. They never seem to grasp my needs, listen to them or have staff equipped to deliver on them. Then i was recommended to try Cybertel…..
Laura listened to my sad stories, quickly found out what my business needed and put the wheels in motion to get it up and running quickly. They have not only delivered a first class product but did it while coping with many headaches & holdups along the way (thanks Optus). All the time they kept me informed and updated every step of the way.
Now my business can get back to doing what we do best and not stressing because our telephone system isn’t working properly.
As well as our phone system, Cybertel have sorted our NBN and taken care of our domains and websites too.
A big thanks to Laura & Clive at Cybertel for all your efforts and friendly, efficient service. Looking forward to a long association.

Shayne Browne

Managing Director, Learn Music

Killick Family Funerals

Cybertel has been an incredible addition to our business. Their systems mean that across our three locations, we never miss a call. Even better, calls can be transferred between locations or to mobile phones seamlessly.

I highly recommend Cybertel to any business.

Jason Killick

Managing Director, Killick Family Funerals - LR Thomas Funerals

City Cave – Ipswich & Springfield

From the first call, I knew I was placing our business in safe hands with Laura Kelly and the crew at Cybertel Telecom!

Intuitive, thoughtful, highly experienced and outside of the box thinker are ways I would describe Laura.

And the products and services Cybertel Telecom offers are very competitive, user friendly and provides more features than the larger Telecommunications company offer with no add-in fees!

If you need a reliable easy to use scalable phone system or reliable internet where your provider contacts you if there is an issue rather than you chasing your provider. Cybertel Telecom is for you! A truly local business here to truly help you!

Mind=Blown!

Thank you so much, Laura and Cybertel Telecom!

Ray and Kathy

Managing Directors, City Cave Ipswich and Springfield

Steffan Town Planning

We’re using softphone systems with Cybertel and the onboarding process was great and very detailed. Our new phone system is amazing and we’re getting great feedback not only from our own staff but also from external clients. Thanks Cybertel 🙂

Alex Steffan

Managing Director, Steffan Town Planning & PropertEASE

Freezetec

Highly recommend! We have had Cybertel change us over to the NBN, and set up a new phone system. The smoothest telecoms transition we have ever had. No downtime – everything just worked! Super quick replies to any questions and lovely friendly staff.

Vivian Parker

Managing Director, Freezetec

Bridgestone Select

We operate several Bridgestone Select stores throughout Queensland. Last year we moved 3 of our stores onto Cybertel’s Cloud PBX system.

Cybertel’s hosted phone system has given us hands-on control of each store. We can see who is on the phone at each location. We can listen in on calls to train new staff. The call recording feature and reporting module have allowed us to monitor our stores and staff performance from hundreds of km away, all from one central online portal.

In January this year, we commenced the process to bring on the remaining stores, as we now know how powerful the system is, and that the transition is hassle-free, with the whole process managed end to end by the Cybertel team.

This new phone system and Smartphone softphone app have given us more flexibility, functionality, and efficiency than we ever knew was possible.

Christopher Bollins

Managing Director, Bridgestone Select QTR

Check out all of our 5 Star Google reviews

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We help businesses like yours harness the latest in telephone technology to drive efficiency, enhance customer service, and support growth.

1300 763 201

OFFICES

IPSWICH

Conetix House
142 Brisbane St
Ipswich, Qld, 4305

CLEVELAND

Pearson Chambers
First Floor, 23 Middle St
Cleveland, Qld, 4163

CONNECT