Cloud PBX & Hosted PBX | Business Phone Systems in Brisbane.

Cybertel MyCloud PBX

IP VOICE

Voice over IP, SIP Trunks, simple functionality.

HOSTED PBX

Voice over IP, Hosted PBX, complex functionality.

ASTOUNDING QUALITY

Crystal clear HD sound voice quality

99.98% Up time guarantee

NO COMPLICATED PACKAGES

Just 2 plans, Pay as You Go or Unlimited

All features are included standard

FULLY MANAGED PEACE OF MIND

Pre-install site survey, installation, training

Free ongoing support, upgrades & maintenance

PBX

What is Hosted PBX?

Hosted PBX also known as Cloud PBX is a business telephone system hosted in “the cloud” or data centre, in Cybertel’s case, the ECN data centre at Toowong in Brisbane, the NextDC data centre in Brisbane CBD and the NextDC data centre in Macquarie Park in Sydney.

PBX stands for private branch exchange. It allows you to transfer calls, ring hunt groups (groups of extensions), set up conference calls or queue incoming calls up, allow call routing via press-key options, and much much more. In a nutshell, the PBX connects trunks (lines) with extensions (either a handset on a desk, or a Smartphone). Cybertel provides Cloud PBX & Hosted PBX Business Phone Systems in Brisbane and greater South East Queensland.

EXTENSIONS

Extensions connect users to the PBX, through VoIP phones, soft phones, WebRTC or through mobile phones. Web Real-Time Communications is a technology which enables Web applications and sites to capture and optionally stream audio and/or video media.

IP PHONES

IP phones are simply phones designed for VoIP. There is a vast range of IP-compatible devices in the market today, but we use and recommend Yealink, exclusively. Yealink have a complete range of IP Telephony products, and depending on the requirements, users can choose the phone that best fits their needs.

TRUNKS

The term “trunks” originates from the old days when PBX were connected to the outside world through telecom wires, called trunks. With IP Telephony, those trunks are achieved using the SIP protocol, thus called SIP trunks.

AUTO ATTENDANT

When a caller calls a company, the auto attendant takes care of connecting the call to the right destination, via press key options. Eg. For sales press 1 etc.

MOBILE PHONE SOFTPHONES

Mobile phones can be used in parallel with IP phones, ringing both the phone in the office and the mobile phone, depending on the times the user wants it, either always, or only at preset times.

VOICEMAIL

When a user is not available, the mailbox takes a message and delivers it to the user by sending a message waiting notification to the handset and/or by sending an email to the user’s email account.

EMAIL

When something happens, the PBX notifies the user via email. Whether the user missed a call, has a new voicemail message or a technical problem has occurred, the PBX notifies the user via email.

ACD GROUPS

For groups with a lot of callers, the automatic call distribution stacks callers up and sends them to agents when they become available.

TXT

In addition to email notifications, the PBX can also send out text messages (SMS). These messages easily grab the attention of the user and work even if the user doesn’t have a smartphone.

HUNT GROUPS

For not so busy groups, extensions can form a hunt group that distributes calls in a simple way to one of the extensions.

CALL RECORDING

Calls can be recorded and made available via the web interface. Third party tools can be used to upload recordings to separate recording archives.

CONFERENCE CALLS

When more than two users need to talk, the conference room of the PBX can connect several callers into a audio conference.

LOGS

Logs on system and domain level help the administrator determine call quality via MOS (Mean Opinion Score). The PBX is able to generate PCAP traces on a per-call bases, even when the calls are encrypted.

PARK ORBIT

Instead of holding a call, users can also park a call until someone picks the call up from another extension.

PAGING

Paging groups can send live or recorded messages to extensions. This is an efficient way of distributing information quickly.

FOLLOW ME

Never miss a call again by forwarding calls to your mobile and your extension simultaneously, or sequentially until answered.

VIRTUAL EXTENSION

Map a commonly dialled number to a virtual extension, allowing you to call external numbers just as if they were an extension on the PBX.

MULTIPLE SITES

Create individual offices each with their own call routes, operating hours and caller ID etc., all on a single PBX making interaction between multiple sites seamless and cost effective.

WHY CYBERTEL?

What sets Cybertel’s Cloud PBX apart from the others?

Cybertel’s PBX is billed based on the number of concurrent calls, or lines required, just like an old fashioned phone system. All of the features are included standard. Most other hosted PBXs are license based, based on the number of extensions and features required. The more features and extensions, the higher the monthly cost. Cybertel’s plans are clear and simple and easy to understand, we even offer a fixed cost unlimited calls option. The premier hosted PBX Brisbane.

EASY

Cybertel’s MyCloud PBX interface.

EASY

The clean minimalist interface is easy to navigate. There is an icon for each functionality laid out in the logical order of performing various tasks. Each function is one click deep, so you don’t have to dig through layers to get to the function. Super easy to perform any function, or we will do it for you.

FLEXIBLE

The system has every feature imaginable, plus some. Add lines as your business grows, instantly, without any line connection fees. Add user extensions and customise features as staff come and go. Route calls anywhere, to remote offices, to mobiles, or to messaging services, or we will do it for you.

REPORTS

Extensive reporting feature allows you to quickly and easily generate reports based on whatever criteria you request. Reports are beautifully presented in real-time on the page, or can be exported to CSV, or we will do it for you.

CALL RECORDINGS

Cybertel’s MyCloud Hosted PBX includes the ability to automatically record all incoming and outgoing calls, or on demand just record specific calls. Most other PBX vendors charge for this feature, Cybertel provides it at no additional charge to you. Recordings are easily managed and download via the interface, or we will do it for you.

INTERESTED?

Request a quote.

To find out exactly how much Cybertel’s hosted PBX will save your business, simply click here.

PHONES

PBX hardware.

Yealink T48 IP Phone HD Sound

The SIP-T48S is Yealink’s most recent innovative IP Phone for a fast-changing world. The T48S incorporates a large touch panel that makes switching between different screens and applications swift, easy and convenient. Yealink’s Optima HD technology very carefully creates the impression that you are sitting virtually face-to-face opposite the person at the other end of the call.

This top of the range operator console phone offers:

  • 6 VoIP accounts (6 lines)
  • 7″ 800 x 480-pixel color touch screen with backlight
  • HD voice: HD handset, HD speaker
  • 29 one-touch DSS keys

Yealink T46 IP Phone HD Sound

The SIP-T46S is Yealinks latest revolutionary IP Phone for executive users and busy professionals. The new design incorporates high-resolution TFT color display, delivering a rich visual experience. Yealink Optima HD technology enables rich, clear, life-like voice communications. With Gigabit Ethernet, the T46 supports a variety of device connections, including EHS headset and USB.

This high-end phone offers:

  • 6 VoIP accounts (6 lines)
  • 4.3″ 480 x 272-pixel color display with backlight
  • HD voice: HD handset, HD speaker
  • 10 line keys can be programmed up to 27 various features (3-page view)

Yealink T42 IP Phone HD Sound

The SIP-T42S is a feature-rich sip phone for business. The 3-Line IP Phone has been designed by pursuing ease of use in even the tiniest details. Delivering a superb sound quality as well as rich visual experience. Supports seamless migration to GigE-based network infrastructure. With programmable keys, the IP Phone supports vast productivity-enhancing features. Using standard encryption protocols to perform highly secure remote provisioning and software upgrades.

This mid-range phone offers:

  • Up to 3 SIP accounts (3 lines)
  • 2.7″ 192x64-pixel graphical LCD with backlight
  • Optima HD voice
  • Ease of configuration and use

Yealink T41 IP Phone HD Sound

The SIP-T41S is a feature-rich sip phone for business. The 3-Line IP Phone has been designed by pursuing ease of use in even the tiniest details. Delivering a superb sound quality as well as rich visual experience. With programmable keys, the IP Phone supports vast productivity-enhancing features. Using standard encryption protocols to perform highly secure remote provisioning and software upgrades.

This entry-level phone offers:

  • Up to 3 SIP accounts (3 lines)
  • 2.7″ 192x64-pixel graphical LCD with backlight
  • Optima HD voice
  • Ease of configuration and use

Yealink CP960 IP Conference Phone

The Yealink CP960 IP is an enterprise-grade conference phone for a mid and large-sized meeting room. and can meet the demands of up to 16 people with optional expansion microphones. With speaker elements co-engineered by Harman, the CP960 sets new standards for sound quality and immerses conference participants in every discussion. Marrying a wide range and dead-zone-free voice pickup with Yealink’s Noise Proof technology

Adding Yealink wireless microphone utilising DECT technology can increase voice pickup to 20 metres:

  • Optima HD voice, full duplex technology
  • 10-feet and 360 degree voice pickup
  • Optional expansion microphones for wider reception

Yealink W60 DECT IP Phone

Yealink W60 is a wireless DECT solution package that consists of a W56H DECT handset and W60B IP base station.

The W60B base station connects to your IP network using the open SIP standard, giving you broad choice of VoIP platforms. It is capable to facilitate up to 8 concurrent calls, up to 8 handsets and up to 5 repeaters in order for you to expand your wireless telephony deployment with ease. It can also secure your communications using Open VPN, HTTPS secure provisioning and more.

Yealink W56H cordless DECT handset provides easy operation as it has 2.4″ backlit LCD display and built-in full-duplex speakerphone.

This high-end DECT phone offers:

  • Up to 8 DECT Cordless Handsets Per base depending on your needs
  • DECT radio coverage up to 50m indoors and 300m outdoors
  • 10 hours talk time, 100 hours standby time

Warranty

Cybertel Telecom Pty Ltd in recognition of its responsibility to provide quality products, components and workmanship, warrants each product it sells and each part and component thereof installed by Cybertel to be free from defects in material and workmanship for a limited lifetime after purchase by the end-user. This warranty is subject to the terms and conditions below:

  1. WARRANTOR – This warranty is granted Cybertel Telecom Pty Ltd, 7/23 Middle Street, Cleveland, Queensland, 4163, Australia. Postal Address: P.O. Box 502, Cleveland, Queensland, 4163 Australia Telephone: 1300 763 201 www.cybertel.net.au
  2. PARTIES TO WHOM WARRANTY IS INTENDED – This warranty is not transferable and extends to the original end-user of the equipment only.
  3. PARTS AND COMPONENTS COVERED – All parts and components of the warranted system manufactured and/or supplied by Cybertel are covered by this warranty, except those parts and components excluded by Para. 4 below.
  4. PARTS AND COMPONENTS NOT COVERED – The following components are not covered by this warranty: (a) any part or component that shall have been subject to abnormal electrical or mechanical abuse, negligence or accident (as determined by Cybertel); (b) any part or component that shall have deteriorated from ordinary wear and tear, such as paint; (c) expendable items that would normally be replaced within the warranty period, such as Magnetic Tapes.
  5. PROCEDURE FOR OBTAINING PERFORMANCE UNDER THIS WARRANTY – In order to register this warranty, the owner must present a dated bill of sale prior to receiving warranty service. Within ten days after discovery of the defect, owner will notify Alloy and receive authorisation by Cybertel to return the defective system or component to Cybertel. Upon receipt of the defective system or component’s Serial Number, Cybertel will issue a Return Authorisation (RA) number. This RA number must be clearly marked on the address label on the outside of the package being returned to Cybertel, if being returned by mail or courier. Equipment returned to Cybertel for repair must be shipped to in original packaging. All cost of transporting and insurance of the system or component to and from Cybertel shall be paid by the owner.
  6. REMEDY – If, within the duration of this warranty, a system or component covered by this warranty is returned to Cybertel and proves to be defective in material or workmanship, Cybertel shall (at its option) repair or replace the defective item at its expense. Replacement of a defective component pursuant to this warranty shall be warranted for the remainder of the warranty period applicable to the replaced component.
  7. EXCLUSION AND DISCLAIMERS – This warranty does not extend to normal preventative maintenance procedures nor to any defect due to negligence of others, failure to operate or maintain the system in accordance with instructions furnished, electrical alterations, or ordinary wear and tear. Cybertel reserves the right to charge a restocking fee on any return procedures for any reason other than that covered and sanctioned by a Return Authorisation (RA)number. This warranty and the remedy provided herein are exclusive and expressly in lieu of all other warranties expressed or implied either in fact or by operations of law, statutory or otherwise, including warranties or merchantability or fitness for use. Under no circumstances will Cybertel assume liability for special, consequential, or punitive damages arising or in any way connected with use of its products.

The Above Warranty Conditions apply for 1 year, 2 years, 3 years, 5 years and Lifetime Warranties.

CONTACT

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