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Payment FAQs

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Q: How do I pay my account?
A: You can pay your account any time online via your account login. If you do not know your MyAccount login details, you can email to request them. Accounts can also be paid via BPay or Direct Debit Request from either a credit card or bank account.

Q: When is my credit card or bank account debited?
A: Typically debited on the 14th of each month.

Q: Are there any monthly minimums to pay?
A: There are no monthly minimums. You pay only the cost of your calls and line rental.

Q: Can I make a payment directly to your bank account?
A: Yes, our bank account details are located on page 2 of your invoice.

Please be sure to let us know you have made a payment, with your Customer Code, the amount paid, and Invoice Number. You can do this by ‘phone, fax or email.

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