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Customer Environment Requirements

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IP Routing and hardware

Customer Environment Requirements

Connection to an NBN 25M speed tier or better (Ethernet or Fibre highly recommended) Internet connection.

Available bandwidth of 100 Kbps per concurrent call (both download and upload).

A Netcomm NL1901ACV or Netcomm NF18ACV or better for 4 or fewer concurrent users.

Business/Enterprise class gateway/firewall (example: Cisco 800 or greater/Cisco Meraki/Cyberoam/etc) or better for 5 or more concurrent users.

SIP ALG protocol must be disabled.

QoS enabled to provide high priority to Hosted Voice traffic to/from the myCloudPBX Hosted Voice server ranges on the following IP subnets:,,, (any packet inspection should also be disabled)

Full IP connectivity
 to the myCloudPBX Hosted Voice registration servers on the following ranges – /24,, (any packet inspection should also be disabled).

Full IP connectivity to the myCloudPBX Hosted Voice provisioning servers on the following range – /24 (any packet inspection should also be disabled).

Full IP connectivity to the myCloudPBX Softphone registration servers on the following range –,, & (any packet inspection should also be disabled).

A static public IP address that has been added to the Firewall Rules management section in the myCloudPBX portal. This is the public IP address used by the myCloudPBX Hosted Voice phones.

LAN Environment

Cabling (Category 5e cable or better between compatible PoE network switch and handset).

Connectivity to a switch (with uplink for Internet access) via an RJ-45 port using Category 5e or better cabling.

Power over Ethernet (PoE) allowing for a draw of 2.4 – 10.5 W per phone OR; individual power pack and general power outlet (GPO) per phone. DHCP server with available IP addresses in a subnet with Internet connectivity.

DHCP Server provides option 66 and option 160 if auto-provisioning is to be used.

A single VLAN for both data and phones OR; a voice VLAN and data VLAN both with Internet connectivity.
IP connectivity between PCs and phones.

LAN switches that are able to cope with a high count of Packets Per Second (50 to 100 packets per call per user).


Port 80, 443 to must be accessible for webhook integrations to function.

If using SSL, you do not require port 80.

Firewall Rules

The following firewall configurations are required for myCloudPBX Hosted Voice phones to successfully register to the

myCloudPBX Hosted Voice registration servers and successfully receive/initiate inbound and outbound calls:

Firewall PortsNetwork ProtocolApplication ProtocolDescription
5060UDP & TCPSIP UASUsed for SIP signalling (Standard SIP Port, for default Internal Profile)
0 - 65536UDPRTP / RTCP multimedia streamingUsed for audio/video data in SIP and other protocols

Auto Provisioning

Phones on the myCloudPBX Hosted Voice platform can be enabled for auto-provisioning.

The following DHCP options will be required for auto-provisioning to work correctly:

DHCP OptionValueSupported Phones, Linksys

Additionally, for the phones to successfully download their configuration files, it is required that the following protocols be enabled for inbound and outbound communication:

ProtocolSupported Phones
TFTPCisco, Linksys & Yealink
HTTPCisco, Linksys & Yealink

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