13, 1300 & 1800 Numbers
Give your business a professional national presence and make it easier for customers to reach you with a 13, 1300 or 1800 number from Cybertel.
More than just a phone number, our inbound services give you complete control over how calls are handled — with intelligent call routing, queuing, IVR, time-based call flows and advanced call management features.
Whether you're a sole operator, growing business or multi-site organisation, Cybertel can tailor an inbound solution around the way your business actually works.
1300 Numbers
Give customers a single, professional number to contact your business from anywhere in Australia — ideal for businesses of any size.
1800 Numbers
Make it even easier for customers to contact you with a toll-free number that removes the call cost for the caller.
13 Numbers
Short, memorable six-digit numbers ideal for established brands and organisations wanting a strong national identity.
Turn Every Call into an Opportunity
Cybertel helps Australian businesses connect with customers, capture enquiries, and keep critical conversations moving forward without friction.
Be easier to remember
A single, memorable national inbound number builds credibility across every marketing campaign and customer touchpoint. Keep one consistent business number as your organisation grows—from answering calls on your mobile to operating across multiple teams and locations.
Access Enterprise-Grade PBX Features
Give customers a better first response
If you are a sole trader or part of a small team, pair your inbound number with Cybertel’s Smart AI Team Members. When you are busy or unavailable, calls can still be answered promptly—helping you capture valuable leads instead of sending callers to an unattended voicemail.
Smart Call Management
Your inbound number can become an intelligent front door to your business. Route calls according to where they originate, when they're received, which number was called or which team member is available. Create simple call flows for a small business or sophisticated routing across multiple departments, branches and locations.And when your requirements change, your inbound service can change with you.
Call Queuing
Keep callers connected during busy periods rather than sending them to a busy signal or allowing calls to simply ring out.
Auto Attendant & IVR
Direct callers quickly with professional menu options such as Press 1 for Sales, Press 2 for Support.
Intelligent Call Routing
Route calls to individuals, departments, mobiles, office phones or multiple destinations according to your requirements.
Area-Based Routing
Direct callers to different destinations based on their geographic location — ideal for businesses with multiple branches, territories or service areas.
Time & Day Routing
Automatically change where calls are sent according to business hours, after-hours schedules, weekends, public holidays or staff rosters.
Call Flow Control
Ring multiple people simultaneously, sequentially or according to customised hunt groups and routing rules.
Caller ID Options
Choose whether your team sees the caller's number or the inbound number the customer dialled — particularly useful when one person answers calls for multiple businesses or campaigns.
Whisper Transfer
Hear a brief announcement before answering so you know which business, department or campaign the caller contacted.