CYBERTEL’S CLOUD PBX

FUTURE-PROOF TELEPHONY

A Cloud-Hosted business phone system replaces the old-fashioned box on the wall phone system giving much greater functionality, flexibility, security and control. Choose desktop phone hardware or no hardware at all via UC Softphone, or a combination of both. All this at a reduced cost compared to traditional systems.

UC SOFTPHONE

WHY CLOUD?

A cloud-hosted system reduces on-premises clutter and complexity and significantly reduces cost. A Cloud PBX doesn’t break down or require updating. It is always the latest version and you get access to the latest features and enhancements as they become available. Cybertel’s CloudPBX really is futureproof telephony.

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COMPREHENSIVE REPORTS

Cybertel’s cloud PBX comes with a comprehensive call-analytics and reporting suite providing you with critical information about your marketing effectiveness, staff efficiency, customer experience etc live, in real-time. Great for professionals such as accountants and lawyers who time-bill their clients, marketers who have multiple in-dial numbers for monitoring Google Pay Per Click campaigns and traditional media spend etc. and businesses who just want to improve their processes and be more professional.

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YOU’RE IN CONTROL

A clean minimalist easy to navigate web interface makes it super easy to add & manage user extensions, change day/night hours and public holiday messages and greetings, change ring-group users etc. Or we’ll do it for you.

CLIENT LOGIN

YOU GET ALL THE BELLS & WHISTLES

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MUSIC AND MESSAGES ON HOLD

Upload your own custom music and messages to promote your services to callers while they wait. Or choose from our selection of free hold streams.

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AUTO DAY/NIGHT

Never forget to switch to night mode again. Automate your phone’s day and night modes. Plus the option to add a manual override.

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eFAX

eFax is a facility to send and receive a fax electronically to and from a nominated email address.

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AUTO ATTENDANT

When a caller phones your business, the Auto Attendant takes care of connecting the caller to the right destination via press-key options. Eg. “Press 1 for sales, 2 for accounts” etc.

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ACCOUNT CODE DIALING

Dial a code prior to calling an outside number to make calls on behalf of partners and clients and be able to accurately on-charge these calls using our account code billing reports.

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VOICEMAIL

When a user isn’t available, the PBX mailbox takes a message and delivers it to the user. It sends a ‘Message waiting’ notification to the handset and/or an email to the user’s email account.

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HOLIDAY CONDITIONS

Predetermine your holiday dates and activity using our automated Holiday Condition. Configure once a year to set and forget.

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CALL QUEUES

For groups with high caller volumes and longer wait times, call queues stacks callers up and sends them to agents when they become available while giving the customer their position in the queue and ability to leave a message at any time.

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RING GROUPS

For not so busy groups, extensions can form a ring group. This distributes calls in a simple way to one or more of the system’s extensions.

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MULTI SITE

Create individual offices each with their own call routes, operating hours and caller ID etc., all on a single PBX. This makes the interaction between multiple sites seamless and cost-effective.

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CALL RECORDING

Calls can be recorded and made available via the reporting dashboard. There are a number of ways to implement recordings, inbound, outbound, globally, per extension, or ad-hoc, via an in call code.

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CONFERENCE CALLS

When more than two users need to talk, the conference room of the PBX can connect several callers into an audio conference.

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RECORDED SOUNDS

We provide the ability for users to quickly and easily create their own system greetings and recordings using * codes from the handset.

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VALET PARKING

Instead of holding a call on one specific handset, users can also park a call in a valet slot for other extensions on the system to pick up.

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PAGING

Use extension numbers to page other users on the system quickly and easily for a collaborative workforce across single and multi site PBXs.

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OUTBOUND CALLER ID CONTROL

Set outbound caller ID prefix codes for the ability to send out different caller IDs from a single handset.

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VIRTUAL EXTENSIONS

Created an extension to an outside number or mobile number, assign it a PBX extension number and treat it as if it as an actual extension on the PBX. Ideal for remote workers, virtual assistants etc.

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ANNOUNCEMENTS

Record and place announcements in various points of your call route to provide generic information to customers without disrupting busy staff members.

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EAVESDROPPING

Used as a mentoring and training tool, supervisors can listen in and become part of your staff phone calls to provide the staff with real-time feedback.

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BLACKLIST

In the event you wish to prevent a certain phone number from calling through to you, you can do this quickly and easily by adding it to the blacklist.

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VANITY NUMBERS

Vanity numbers give you the ability to use numbers outside of your PBX such as mobile numbers for outbound caller ID presentation.

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CHOOSE YOUR HARDWARE

The PBX is designed to work with all popular IP VoIP handset brands, brands such as Cisco, Polycom, Snom, Grandstream etc., making it easy and low-cost to bring your business phone services to Cybertel and enjoy the enterprise-grade quality and added features.