TYPES OF INFORMATION WE COLLECT
Cybertel collects personal information from our customers when it is reasonably necessary for our business purposes. That means we collect information to supply you with the products you have asked for and to provide you with the best possible service. Information collected may include your name, address, date of birth, gender, contact details, payment information, credit information & driver’s licence. Cybertel may also collect personal information from your visits to our websites for Cybertel’s marketing and statistical purposes. Cybertel collects information (including but not limited to personal information) regarding the use of our services to comply with the Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015 (Cth) (DRA). The DRA requires Cybertel to collect information about the type of and use of services we provide, including but not limited to: the source and destination of communications such as emails and phone calls; connection and disconnection of internet and WAN services and the assignation of IP addresses. The DRA precludes the collection of internet browsing data and the content of any communication.
INFORMATION WE DO NOT COLLECT
Cybertel will not collect any information regarding the content of your communications (including any personal information therein) and this includes email, voice and internet browsing. Cybertel will not access any information you store on infrastructure located in our data centres or hosted on virtual infrastructure at any time.
HOW WE COLLECT INFORMATION
- Measure and analyze traffic and browsing activity on our site(s);
Opting-Out Our partners [such as NextRoll] may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third-party tools to decline the collection and use of information to serve you interest-based advertising:
- The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
- The EDAA’s opt-out platform http://www.youronlinechoices.com/
- The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
WHAT WE DO WITH THE INFORMATION WE COLLECT
Personal information is used to create an account and provide services and security as part of our service to you or an entity you represent. For service delivery, Cybertel may share your personal information with third-party organisations such as:
- Suppliers, so we can supply the service to you
- Technicians we engage to resolve faults concerning your service
- Debt collection agencies and similar parties that assist with debt recovery
- Other telecommunications and information service providers, for example, for billing purposes and telephone directories
Any personal information collected from cookies (or similar technology) about our website is used for systems and marketing improvement only. Cybertel will not sell any personal information collected. Any information (including any personal information) we are required to collect and store under our DRA obligations may be disclosed to:
- A duly authorised government, regulatory authority or other organisation such as the TIO, when we are required or specifically permitted by law to do so or to resolve customer complaints or disputes
- A specified recipient if a court order compels us to do so, and
- Law enforcement agencies concerning the enforcement of criminal and other laws if we are compelled, or required to do so.
Access to this information is governed by the DRA.
STORAGE, PROTECTION & TRANSBORDER DATA FLOWS
All information (including any Personal Information) stored by Cybertel is kept on secure servers within our data centre environment within Australia. Some information may securely pass in transit via data centres located in the United States or Europe where necessary. All information is stored in a manner that reasonably protects it from misuse and loss from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Most of the Personal Information is, or will be stored in client files which will be kept by us for a minimum of 7 years.
REQUESTING ACCESS TO THE INFORMATION WE COLLECT
You may have access to the personal information held by Cybertel by calling 1300 763 201. We will always require proof of identity before giving access to you of copies of any of your personal information that we hold. Cybertel aims to keep all your personal information accurate, up-to-date and complete. You can update or amend the personal information that Cybertel holds by contacting Cybertel on 1300 763 201.
Cybertel will attend to all questions and complaints regarding your personal information. You can contact Cybertel about your personal information and related privacy issues as follows: By email: email@example.com By telephone: 1300 763 201 By mail: Cybertel Privacy Contact Officer PO Box 502 Cleveland, QLD, 4163 Should you not be satisfied regarding Cybertel’s response to a concern or complaint regarding your personal information collected and held by Cybertel, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner. The OAIC can be contacted on 1300 363 992 or at www.oaic.gov.au.
This website and our network partner’s Cybertel branded portals take every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline.
We may make changes to this Policy from time to time. We may notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the e-mail address you have provided to us that is contained within your user settings.
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1300 763 201
142 Brisbane St
Ipswich, Qld, 4305
First Floor, 23 Middle St
Cleveland, Qld, 4163