Award-Winning Business Phone System with Built-In AI

Cybertel’s myCybertelPBX, winner of the *TMC 2025 Internet Telephony Product of the Year, delivers advanced telephony with integrated AI for intelligent call handling, smart routing, and real-time insights. Enjoy full flexibility with support for desk phones, WebRTC softphones, or a hybrid setup – all while reducing costs and boosting productivity.

*myCybertelPBX is proudly powered by the Asterisk Vital PBX engine, winner of the TMC 2025 Internet Telephony Product of the Year Award.

WebRTC SOFTPHONE

Why Cybertel

Futureproof Your Business Communications with myCybertelPBX

Say goodbye to on-premises complexity and rising maintenance costs. myCybertelPBX is a fully hosted, always up-to-date phone system that eliminates the need for hardware, manual updates, or unexpected breakdowns. You’ll always be running the latest version—with instant access to new features and enhancements as they’re released.

Designed for growing businesses, myCybertelPBX goes beyond basic call handling. Our fully managed solution leverages cutting-edge AI features—like intelligent call routing, voicemail transcription, and virtual assistants—to simplify communication, streamline operations, and boost productivity across single or multi-site locations.

Smart. Scalable. Secure.
With Cybertel, your business is always connected—and always ahead.

BOOK A DEMO

Comprehensive Reports & On-demand Analytics

Gain powerful insights into your communications with Cybertel’s advanced call analytics and reporting suite—built directly into our myCybertelPBX platform.

Track key metrics in real time, from staff responsiveness and customer experience to marketing performance and call volume trends. AI-powered call and voicemail transcription makes every conversation searchable and analysable, helping you uncover opportunities for efficiency, quality, and growth.

Ideal for time-billing professionals like accountants and lawyers, marketers managing multiple inbound campaigns, or any business looking to operate smarter and present more professionally.

Smarter data. Sharper decisions. Stronger performance.

Click Image to Zoom

Effortless Control

Everything at a glance. A clean, minimalist web interface makes it easy to manage your phone system – no technical expertise required. Add or update user extensions, adjust day/night hours, update holiday greetings, manage ring groups, and more in just a few clicks.

Need a hand? Our team can handle it for you.

Plus, with built-in tools to download call recordings, view AI-powered transcriptions, and analyse call data, you’ll always have the insights you need to improve service, stay compliant, and make smarter business decisions.

CLIENT LOGIN

You Get All the Bells & Whistles

R

MUSIC AND MESSAGES ON HOLD

Upload your own custom music and messages to promote your services to callers while they wait. Or choose from our selection of free hold streams.

R

AUTO DAY/NIGHT

Never forget to switch to night mode again. Automate your phone’s day and night modes. Plus the option to add a manual override.

R

eFAX

eFax is a facility to send and receive a fax electronically to and from a nominated email address.

R

AUTO ATTENDANT

When a caller phones your business, the Auto Attendant takes care of connecting the caller to the right destination via press-key options. Eg. “Press 1 for sales, 2 for accounts” etc.

R

ACCOUNT CODE DIALING

Dial a code prior to calling an outside number to make calls on behalf of partners and clients and be able to accurately on-charge these calls using our account code billing reports.

R

VOICEMAIL

When a user isn’t available, the PBX mailbox takes a message and delivers it to the user. It sends a ‘Message waiting’ notification to the handset and/or an email to the user’s email account.

R

HOLIDAY CONDITIONS

Predetermine your holiday dates and activity using our automated Holiday Condition. Configure once a year to set and forget.

R

CALL QUEUES

For groups with high caller volumes and longer wait times, call queues stacks callers up and sends them to agents when they become available while giving the customer their position in the queue and ability to leave a message at any time.

R

RING GROUPS

For not so busy groups, extensions can form a ring group. This distributes calls in a simple way to one or more of the system’s extensions.

R

MULTI SITE

Create individual offices each with their own call routes, operating hours and caller ID etc., all on a single PBX. This makes the interaction between multiple sites seamless and cost-effective.

R

CALL RECORDING

Calls can be recorded and made available via the reporting dashboard. There are a number of ways to implement recordings, inbound, outbound, globally, per extension, or ad-hoc, via an in call code.

R

CONFERENCE CALLS

When more than two users need to talk, the conference room of the PBX can connect several callers into an audio conference.

R

RECORDED SOUNDS

We provide the ability for users to quickly and easily create their own system greetings and recordings using * codes from the handset.

R

VALET PARKING

Instead of holding a call on one specific handset, users can also park a call in a valet slot for other extensions on the system to pick up.

R

PAGING

Use extension numbers to page other users on the system quickly and easily for a collaborative workforce across single and multi site PBXs.

R

OUTBOUND CALLER ID CONTROL

Set outbound caller ID prefix codes for the ability to send out different caller IDs from a single handset.

R

VIRTUAL EXTENSIONS

Created an extension to an outside number or mobile number, assign it a PBX extension number and treat it as if it as an actual extension on the PBX. Ideal for remote workers, virtual assistants etc.

R

ANNOUNCEMENTS

Record and place announcements in various points of your call route to provide generic information to customers without disrupting busy staff members.

R

EAVESDROPPING

Used as a mentoring and training tool, supervisors can listen in and become part of your staff phone calls to provide the staff with real-time feedback.

R

BLACKLIST

In the event you wish to prevent a certain phone number from calling through to you, you can do this quickly and easily by adding it to the blacklist.

R

VANITY NUMBERS

Vanity numbers give you the ability to use numbers outside of your PBX such as mobile numbers for outbound caller ID presentation.

Book a Demo

Choose Your Hardware

The PBX is designed to work with all popular IP VoIP handset brands, brands such as Cisco, Yealink, Fanvil, Polycom, Snom, Grandstream etc., making it easy and low-cost to bring your business phone services to Cybertel and enjoy the enterprise-grade quality and added features.