Grow Your Business with Inbound Numbers

Whether you work from an office, home or you’re a tradie working on-site, Cybertel’s flexible phone number routing options make it easier than ever for your customers to reach you. An Inbound 13, 1300 or 1800 number provides your callers with a convenient and cost-effective way to connect with you and your business.

3 Powerful Benefits of Inbound Numbers

Enhance Your Business Image

A 13, 1300, or 1800 number instantly gives your business a polished, trustworthy presence. In today’s competitive marketplace, projecting professionalism and credibility is crucial, and a national inbound number helps you do just that.

Advanced Call Routing – No PBX Required

Enjoy the functionality of a high-end phone system without the cost. Cybertel’s self-managed inbound service offers powerful PBX-like features—such as call routing, time-based forwarding, IVR, and more—without needing to install complex infrastructure.

Boost Brand Recall with Phone Words

Make your number unforgettable. Turn your 1300 or 1800 number into a phone word like 1300 YOURNAME. A catchy, brand-focused number is proven to increase call volume and brand recognition.

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Game-Changing Features

Cybertel’s inbound platform is more than just a number—it’s a fully self-managed, enterprise-grade solution. Unlock a suite of features that empower solo operators to present like a national company. From intelligent routing and voicemail-to-email to time-based call plans and geographic routing, you get all the benefits of a premium PBX – without the overhead

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Take Your Business to the Next Level

Make it easier for customers to reach you, wherever you are. Impress callers, grow your brand, and gain the flexibility and functionality you need to succeed with Cybertel’s 13, 1300, and 1800 numbers.

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CALL QUEUING

So you never miss a call, incoming calls can be queued within the system rather than your caller getting a busy signal or calls ringing out on your mobile. With system Call Queuing you have unlimited capacity.

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CALL RECORDING

Call recording can be instantly activated on your inbound number. Recordings can either be downloaded or delivered by email. Have a secure record of every conversation.

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AUTO ATTENDANT

Our auto-attendant gives your callers an automated menu system with press key options to get to exactly who they need to talk to, faster.

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AREA BASED ROUTING

This service enables you to route calls to specific destinations depending on where the call originated. You can route these by state, by exchange or by postcode.

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CALL FLOW CONTROL

The inbound calls to your business can be controlled to flow however you need. Perhaps a hunt group that cycles through destination alternately, or perhaps it rings all users at once to give anyone a chance to answer. These conditions can be set differently for different times of the day.

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TIME & DAY CONTROL

The Night & Day Control feature allows you to route incoming calls to different destination numbers at different times of the day or week, ideal for rostered on-call staff.

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WHISPER TRANSFER

Whisper Transfer is a short greeting that is played to you upon call connection to advise the service that the call came in on, in order to identify a business call from a personal call.

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