Factory Reset Yealink Cordless Phone

If your Yealink W-Series cordless phone system loses its configuration, or you need to re-provision the service to update settings, extensions or programmable buttons from your myCybertelPBX service, you may need to perform a factory reset of the base station.

There are three ways to factory reset a Yealink W-Series base station:

1. From the base station
2. From a connected handset
3. From the web interface

Important: A factory reset removes the existing configuration from the base station. If your service is managed by Cybertel, the base should automatically download its configuration again once it reconnects to the internet and the provisioning service.

Method 1: Reset from the Base Station

This method can be used when you cannot access the handset menus or web interface.

1. Power off the W-Series base station by unplugging the power cable. If the base is powered by PoE (Power over Ethernet), disconnect the network cable instead.
2. Wait 15 seconds.
3. With the base station still disconnected from power, press and hold the Connect/Page button on the base station.

 

 

 

 

 

 

 

4. While continuing to hold the Connect/Page button, reconnect the power cable — or the network cable if using PoE.
5. Continue holding the button until all three indicator lights are solid green, then release the button.
6. Allow approximately 5 minutes for the factory reset process to complete.
7. Reboot the base station by disconnecting the power or PoE network cable again. Wait 15 seconds, then reconnect it.
8. Allow several minutes for the base station to restart and, where applicable, download its configuration from the Cybertel provisioning service.

Method 2: Reset from a Connected Handset

If you have a working handset registered to the base station, you can initiate the reset from the handset menu.

1. Press the OK button in the centre of the handset to open the main menu.

2. Using the directional buttons, navigate to the Settings icon and press OK.

3. Enter System Settings by pressing 8 on the dial-pad, or scrolling down (with directional buttons) and pressing OK.

4. Navigate to Base Reset and press OK.

5. Enter the PIN for your device (default is “0000”) and press Done.

6. The base will now begin the factory reset operation. This can take several minutes and upon completion, will display “Success” (or similar) on the phone screen.

Method 3: Reset from the Web Interface

To reset the base station through its web interface, you first need to find its IP address. You can obtain this from a handset currently connected to the base.

Find the Base Station IP Address

1. Press the OK button in the centre of the handset to open the main menu.

2. Navigate to Status Base and the IP address should be listed at the top under “IPv4”.

3. Enter the W series base station IP address in a web browser as the URL and press the Enter key.

4. On the login screen, enter the username (default is “admin”) and the password (default is “admin”). If the base station was previously registered to Cybertel myCloudPBX, the password will be the 10-digit numeric extension authentication password. You will need to contact helpdesk@cybertel.net.au to obtain this. Once you have entered the correct password, click Login.

5. Click on the Settings tab, then on Upgrade in the left menu, and finally Reset to Factory.

6. Confirm that you want to reset the W series base station to factory settings.

7. A message will appear saying that the W series base station is performing the factory reset.

8. When the process has been completed, the message will update saying that the operation was successful.

9. Test for dial tone and check buttons etc. Perform test calls to and from.