Factory Reset Yealink Cordless Phone

In the event that your Yealink W series cordless phone drops its settings or you need to re-provision the service to update settings and buttons from your myCloudPBX service, you will need to do a “Factory Reset” of the base station. There are 3 methods to Factory Reset the w series base station.

From the Base Station

1. Power off the W series base unit by unplugging the power cord from the back (for PoE, disconnect the network cable)
2. Wait for 15 seconds.
3. With the base unit unplugged press and hold the connect button on the base station.

 

 

 

 

 

 

4. While still holding the connect button, plug the power (or network cable if PoE) back into the unit.
5. Wait until all three lights on the unit are showing as solid green, and release the connect button.
6. Wait approximately 5 minutes.
7. Reboot the base unit by unplugging it from power (or network cable if PoE) and waiting for 15 seconds and plugging it back in.

From a Connected Handset

1. Press the OK button in the middle of the phone to bring up the Phone’s menu.

2. Using the directional buttons, navigate to the Settings icon and press OK.

3. Enter System Settings by pressing 8 on the dial-pad, or scrolling down (with directional buttons) and pressing OK.

4. Navigate to Base Reset and press OK.

5. Enter the PIN for your device (default is “0000”) and press Done.

6. The base will now begin the factory reset operation. This can take several minutes and upon completion, will display “Success” (or similar) on the phone screen.

From The Web Interface

To access the Yealink W series web interface, you will need its IP address. The IP address can be found using a connected handset.

1. Press the OK button in the middle of the phone to access the main menu.

2. Navigate to Status Base and the IP address should be listed at the top under “IPv4”.

3. Enter the W series base station IP address in a web browser as the URL and press the Enter key.

4. On the login screen, enter the username (default is “admin”) and the password (default is “admin”). If the base station was previously registered to Cybertel myCloudPBX, the password will be the 10-digit numeric extension authentication password. You will need to contact helpdesk@cybertel.net.au to obtain this. Once you have entered the correct password, click Login.

5. Click on the Settings tab, then on Upgrade in the left menu, and finally Reset to Factory.

6. Confirm that you want to reset the W series base station to factory settings.

7. A message will appear saying that the W series base station is performing the factory reset.

8. When the process has been completed, the message will update saying that the operation was successful.

9. Test for dial tone and check buttons etc. Perform test calls to and from.