Cybertel Hosted Email – Account Setup Guide

This article explains the settings required to configure a Cybertel-hosted email account on Microsoft Outlook or another email application.

First – Find Your Mail Server Name

Your Incoming Mail Server and Outgoing Mail Server are the domain name from your own email address — the part that appears after the @ symbol.

Example: If your email address is john@example.com.au, your mail server is example.com.au.

IMPORTANT
Use the domain from your own email address.
Do not enter yourdomain.com.au or example.com.au — these are examples only.
Do not add mail. before your domain name.

 

Microsoft Outlook – Incoming Mail Settings

When adding your Cybertel-hosted email account to Microsoft Outlook, enter the following incoming mail settings:

Account Type: POP3
Incoming Mail Server: The domain from your email address
Port: 995
Encryption: SSL/TLS
Username: Your full email address
Password: Your email account password. If you are unsure of your password or have misplaced it, please contact Cybertel Support.

Example

If your email address is john@example.com.au:

Incoming Mail Server: example.com.au
Username: john@example.com.au

In some versions of Microsoft Outlook, the incoming server port and encryption settings can be found under:

More Settings → Advanced

Set the Incoming Server (POP3) port to 995 and select SSL/TLS encryption.

Microsoft Outlook – Outgoing Mail Settings

Your outgoing mail server requires authentication.

Enter the following settings:

Outgoing Mail Server: The domain from your email address
SMTP Port: 465
Encryption: SSL/TLS
Authentication: Required
Username: Your full email address
Password: Your email account password

In some versions of Microsoft Outlook, go to:

More Settings → Outgoing Server

Tick:

My outgoing server (SMTP) requires authentication

Select:

Use same settings as my incoming mail server

Then go to:

More Settings → Advanced

Set:

Outgoing Server (SMTP): 465
Encryption: SSL/TLS

Alternative SMTP Settings

If your email application or internet connection does not support SMTP port 465, you can use:

SMTP Port: 587
Encryption: Auto or STARTTLS, where available.

Setting Up Email on a Mobile Device

For Android and iPhone, the Cybertel Support Team recommends the Microsoft Outlook app, available free from the Google Play Store and Apple App Store.

Email setup using a phone's built-in mail application can vary between manufacturers, operating systems and software versions. If you prefer to use your device's built-in email application, refer to the manufacturer's instructions together with the settings below.

Other Devices & Email Applications

The terminology used for encryption and security settings can vary between email applications. Use the settings in the appropriate column for your device or email application.

For all of the above applications:

Incoming Mail Server: Use the domain from your own email address
Outgoing Mail Server: Use the domain from your own email address
Username: Your full email address
Password: Your email account password
Outgoing Server Authentication: Required

Need Help?

If you are having trouble configuring your Cybertel-hosted email account, please contact the Cybertel Support Team for assistance.